Quin Construction & Cleaning is dedicated to maintaining the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services or visiting our website, you agree to the practices described in this policy.

1. Personal Data We Collect

We collect and process the following types of personal data:

• Name: To identify you and personalise our communications.
• Email Address: For correspondence regarding our services, responding to inquiries, and, if consented to, sending marketing materials.
• Phone Number: To facilitate direct communication about your project.
• Project Information: Specific details about the services required for your project.
• Project Address: To accurately provide services to your specified location.

We do not collect special categories of personal data, such as health information, unless explicitly required and consented to for specific purposes relevant to the project.

2. How We Collect Data

Your personal data is collected directly from you when you:

• Fill out a contact form on our website, providing the necessary details to initiate our services.
• Communicate with us via email or phone for inquiries, service requests, or follow-up.

Data collected through these means is voluntarily provided by you to facilitate our services and enhance your experience with Quin Construction & Cleaning.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

• Service Delivery: To provide and manage our construction and cleaning services as per your project requirements.
• Contract Management: To fulfil our contractual obligations, including communication and project updates.
• Customer Service Improvement: To address your inquiries, support requests, and feedback.
• Marketing Communications: With your consent, we may use your email to send marketing communications about our services, promotions, or updates. You may withdraw consent at any time.

Your data will not be used for automated decision-making or profiling purposes.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise share your personal information with third parties, except as necessary for service delivery:

• Subcontractors: We may share limited data with subcontractors solely to execute the services you requested. Subcontractors are contractually obligated to adhere to our data protection policies, and they receive only the data essential for their work on your project.

We may also disclose your personal data if required by law or in response to valid requests by public authorities.

5. Data Storage and Security

Your personal data is securely stored on encrypted digital devices, safeguarded by multi-factor authentication protocols. We implement various technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of your personal data, including:

• Encryption of data during transmission and storage
• Access controls to limit data access to authorised personnel only
• Regular security assessments to detect and mitigate potential vulnerabilities

We continually review our security measures to ensure your personal data remains protected.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Project Data: Retained for the duration of the project. Upon project completion, data is securely deleted or destroyed unless longer retention is required by law.
• Marketing Data: If you have consented to receive marketing communications, we will retain your data until you withdraw your consent or request deletion.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: Request access to your personal data and receive a copy of the information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: Request restriction of processing where there is a dispute regarding the accuracy or use of your data.
• Right to Object: Object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: Request the transfer of your data to another service provider where applicable.

To exercise any of these rights, please contact us at info@quinconstruction.co.uk. We will respond to your request in accordance with GDPR requirements.

8. Incident Response and Data Breaches

In the unlikely event of a data breach, we follow GDPR-compliant procedures to:

• Contain and mitigate the incident
• Assess the risk to individual rights and freedoms
• Notify affected individuals and the relevant supervisory authority, where required, within 72 hours of becoming aware of the breach

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: info@quinconstruction.co.uk

This Privacy Policy is subject to periodic updates. We encourage you to review it regularly for any changes.